Backpack Berlin - Made to order

Italian full grain leather

Shipping

Express Shipping (3-5 business days) can be chosen for
10€ in Italy and Europe
30€ for North America

Standard Shipping
Italy 2-5 Business days
EU 5-15 Business days
North America and Oceania 2-6 weeks 

Frau Leman is not responsible for delays in shipping, the durations are estimates provided by the shipping companies and can suffer delays due to the pandemic. 

Final Shipping cost is calculated at checkout

NO SHIPPING to P.O. boxes

You will be provided with a tracking number.

All articles are shipped with either priority mail service, registered mail (small items) or with DHL.

Unfortunately, Frau Leman cannot offer free returns at the moment.

Please note: Frau Leman is not responsible for lost items during shipping when standard shipping is selected. Traceability ends at Italian customs (except for Express Shipping). The carriers' Terms of Service apply. 

Frau Leman is not responsible for lost returns. If you want to make sure the return arrives safely, please choose a traceable shipment option.

Returns

You can return any item within 30 days. Before sending back any item, please contact us. Returns can be made by mail or in the office or in the store. In order to be refunded, items have to be UNUSED and in ORIGINAL PACKAGING. Used, damaged or otherwise irregular returns will not be refunded.

We are sorry that there is a reason to return your Frau Leman product. Please read carefully to ensure a smooth return process.

• please use the original packaging and stuffing or something similar. If it came in a box, please use a box and not an envelope. I take care wrapping your package carefully, please use the same care. If the product suffers from improper wrapping, your refund may be diminished or denied.
• please make sure your return is traceable and insured, otherwise it could get lost
• please send it to the following address: Frau Leman, Via della Chiesa 21R, 50125 Firenze, Italia
• if the product has signs of use and/or is damaged, partial or no refunds apply. If the product has signs of use but is still considered fit for sale, you will receive a partial refund.
• custom orders are only eligible for returns under certain circumstances, please read the terms and conditions here: https://frauleman.com/policies/terms-of-service (section 21, bottom of page)

Defects

We take great care in producing your items. If however you should notice a production defect or flaw on your item that was not mentioned in the item's description, please contact us, so we can find a solution. Since leather is a natural product, signs like scars, scratches or variations in colour do not represent defects or flaws. Buying from frauleman.com, you agree to these terms. 
Examples for defects and flaws are: tears in the leather - loose rivets/buttons - unraveled stitches. 

Frau Leman's leather products are made to last. This presupposes that they are worn and treated in an appropriate manner. If defects occur because of overloading or wrong leather care, we do not take responsibility and are not liable for refunds or repairs. 

Treat with light leather cream every 6-12 months
Store away from direct sunlight and humidity in protective cotton bag